FAQ & Policies

Privacy Policy

At Grey Matter Gear, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This may include your name, email address, shipping address, billing information, and phone number.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our products
  • Improve our website and customer service
  • Send you marketing communications (with your consent)
  • Prevent fraud and enhance security

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors and shipping companies, but only to the extent necessary to provide our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you or your household, including:

  • Identifiers (name, email address, postal address, phone number)
  • Commercial information (purchase history, browsing behavior)
  • Internet activity (IP address, device information, cookies)
  • Geolocation data

Your California Privacy Rights

As a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Delete your personal information (with certain exceptions)
  • Opt-out of the sale or sharing of your personal information
  • Non-discrimination for exercising your privacy rights

How to Exercise Your Rights

To submit a request to know or delete your personal information, please contact us at:

  • Email: info@greymattergear.com

Response Time

We will respond to verifiable consumer requests within 45 days of receipt. If we need more time, we will inform you of the reason and extension period in writing.

Contact Us

If you have any questions about this Privacy Policy, please contact us at your-info @greymattergear.com.

Frequently Asked Questions

What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order is placed, and a tracking number once it ships.

Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

How much is shipping?
Standard shipping within the U.S. is calculated at checkout based on weight and destination. We also offer expedited shipping options for faster delivery.

How do I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your package right to your door.

Returns & Exchanges

What’s your return policy?

We accept returns within 30 days of delivery for items in new, unworn condition with tags still attached.

How do I start a return or exchange?

Simply email us at support@greymattergear.com with your order number and reason for return. We’ll send you instructions and a return shipping label (where applicable).

Are there items that can’t be returned?

Yes, for hygiene reasons certain sundry items (such as personal-use accessories) may be non-returnable. Final-sale and clearance items are also not eligible for return.

Products & Sizing

How do I know what size to order?

Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes, we generally recommend sizing up for comfort.

Will items look exactly like the photos?

We do our best to accurately display colors and styles. However, slight variations in color may occur depending on your screen settings.

How should I care for my gear?

Most apparel can be machine-washed cold and tumble dried low. Always check the product care label for specific instructions.

Payments & Security

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AmEx, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. Our store uses Shopify’s secure checkout system with industry-standard encryption to keep your information safe.

Contact & Support

How can I reach you if I have questions?

You can email us anytime at info@greymattergear.com We typically respond within 24–72 business hours.

 

 

 

Last updated: November 10, 2025